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Pricing, setup, your data or a partnership: every message reaches our team, and we reply by email.
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Sales, agencies and partners
Questions about plans, tracking several brands or working together? Pick the topic that fits and tell us about your websites.
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Choose Product support and add your workspace's website, so we can find it quickly.
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Most questions are answered in the FAQ. New features and fixes are listed in the changelog.
Frequently asked questions.
Quick answers before you write to us.
See all questionsHow long does setup take?
A few minutes, with nothing to install. Enter your website and Probeli AI reads your homepage, finds your competitors (usually 10–30 seconds) and writes buyer prompts. You can edit both lists before you finish.
Your first AI answers usually arrive within 1–3 minutes, and you can leave the page while they're collected. Daily runs start about 24 hours later, at the same time of day.
Can I change or cancel my plan?
Yes. To move to another plan or switch between monthly and yearly billing, open Billing in your workspace settings (owners and admins). The confirmation shows what the change costs when Paddle can work it out, and the new plan applies right away. The change is prorated: you're charged the difference now (for example for an upgrade), or it's credited to your Paddle balance and pays toward your next bills (for example for a downgrade). Credits aren't paid out. If the payment for a change fails, your plan stays as it was.
A downgrade never deletes anything: prompts beyond the new limit aren't asked (the ones you added first are kept), and competitors beyond it stay tracked, but you can't add new ones.
To cancel, the workspace owner opens Billing in the workspace settings ("Manage billing"). Your plan runs until the end of the billing period and your data stays. Checkout and invoices are handled by Paddle, our reseller and Merchant of Record.
Can I track several websites or brands?
Yes. Each website is its own workspace, with its own brand, competitors, prompts and plan. Add one from the switcher at the top of the sidebar and switch between them there, so an agency can keep every client separate.
Within a workspace you track one brand of your own, and every other brand is tracked as a competitor.
Can my team use Probeli AI?
Yes, on every paid plan. Starter includes 2 team members, Growth 10 and Scale unlimited. Team invites aren't available during the free trial.
Owners and admins manage prompts, competitors and insights; members can see everything but change nothing. Plans are priced per workspace, not per seat, so adding a member never changes your bill.
Can I delete my data?
Yes. An owner can delete a workspace in its settings. The workspace is locked right away and daily tracking stops, and 3 days later it is deleted for good: its answers, prompts, competitors and insights are removed and its plan ends. Every member gets an email when this happens, and again when the workspace is restored or deleted. Until then, any owner can restore it from the workspace. After that it can't be undone. The workspace logo stays in our file storage until you ask us to delete it.
To close your account, delete it in your account settings. This also deletes every workspace you're the only member of right away (without the 3-day wait) and ends its plan. If you're the only owner of a workspace with other members, make someone else an owner or remove the other members first.
Deleting a workspace or your account needs a sign-in within the last day: if yours is older, sign out and sign in again first.
To prevent repeated free trials, we keep a small record of each trial start: your account ID, a one-way hash of your email, a one-way hash of your IP address and the website's domain (details in our Privacy Policy). If you need a hand, contact us.
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Insights with Webflow as the example brand: seven pages AI engines cite for its prompts that feature competitors but not Webflow, led by a top-priority review page on techradar.com cited by all four engines for five prompts; two are in progress and three completed, one of them automatically after the page started mentioning Webflow.